serviceculturebook.com | Free Online SEO Audit for serviceculturebook.com

Tasks

Avoid using deprecated HTML tags.

SEO

URL

Domain : www.serviceculturebook.com/

Character length : 27

Title

The Service Culture Handbook

Description

The official website for The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. This customer service book will help you develop a customer-focused culture in your organization.

Keywords (meta keywords)

Good! The website does not use “meta keywords”.

Open Graph Protocol

Good! The OG (Open Graph) protocol is set on this website.

site_name: The Service Culture Handbook
title: Welcome
url: http://www.serviceculturebook.com/
type: website
description: The Service Culture Handbook is a step-by-step guide to getting your employees obsessed with customer service. The book provides insight into leading companies, cutting-edge research, and specific examples that can be used to build a customer service culture in your organization.

Dublin Core

Dublin Core is not used

Underscores in the URLs

Good! No underscore (_) found in the URLs.

Search engine friendly URLs

Good! The website uses SEO friendly URLs.

Checking the robots.txt file

There is robots.txt file.
https://serviceculturebook.com/robots.txt

User-agent	Disallowed for the search engines
*	/config /commerce/ /checkout$ /checkout/ /cart$ /cart/ /account$ /account/ /api/ /static/ All subpages are allowed to crawl

Social

Social Engagement

Linkedin74

Facebook Share0

Facebook Comments0

Content

Doctype

HTML 5

Encoding

Perfect! The character encoding is set: UTF-8.

Language

We have found the language localisation: ”en”.

Title

The Service Culture Handbook

Character length : 28

Good! The title’s length is between 10 and 70 characters.

Text / HTML ratio

Ratio : 17%

Acceptable! The text / code ratio is between 15 and 25 percent.

Headings

H1	H2	H3	H4	H5	H6
4	2	3	0	0	0

Heading structure in the source code

<H1> The Service Culture Handbook
<H1> The Service Culture Handbook
<H3> A step-by-step guide to getting your employees obsessed with customer service.
<H2> The Service Culture Handbook
<H3> Every company wants employees who are obsessed with customer service.
<H3> About Jeff Toister
<H1> Where to Buy
<H1> Praise for The Service Culture Handbook
<H2> Reviews

Word cloud

service69
culture46
customer32
jeff23
handbook21
book17
author14
great13
how12
toister12
read9
practical9
guide9
get8
organization8
provides8
into7
examples6
work6
top6
buy6
employees6
build6
business6
companies6
research5
new5
ceo4
loyalty4
success4
step4
case4
create4
brands4
customer-focused4
vision4
company4
customers4
creating4
icmi4
leaders4
step-by-step4
tools4
successful4
amazon3
like3
studies3
ideas3
must-read3
job3
cultures3
help3
anyone3
stories3
part3
front3
real-world3
advice3
support3
partner3

Keyword matrix

word	title	descriptions	heading
service
culture
customer
jeff
handbook
book

Two Word cloud

service culture14
customer service12
culture handbook9
this book5
jeff toister5
your organization3

Three Word cloud

service culture handbook10
cultures on customer loyalty2
though research continues2
few organizations know2
through this practical2
hdi and icmi jeff2

404 Page

The website has a 404 error page.

Flash content

Good! The website does not have any flash contents.

Frame

Good! The website does not use iFrame solutions.

Images

We found 1 images on this web page.

Alternate attributes for the following 1 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.

https://images-na.ssl-images-amazon.com/images/I/415kQuEPU3L.jpg

Readability

Flesch–Kincaid Grade Level

7.60

Flesch Reading Ease

58.50

Coleman Liau Index

12.00

Automated Readability Index (ARI)

7.40

Dale–Chall Readability

5.80

SMOG Index

10.80

Spache Readibility

5.00

Number of letters

9241

Number of words

1835

Number of sentences

181

Average words per sentences

Number of syllables

2995

Syllables in words

3102

Average syllables in words

1.63

Number of words in first three syllables

311

Percentage of word / syllables

16.95

Words not in Dale-Chall easy-word list

614

Words not in Spache easy-word list

409

Technologies

Mobile optimization

This website is optimal for mobile devices!

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Redirection (www / not www)

Good! The web address is accessible only in one version. The version without www is redirected to the version with www.

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Printability

Suggestion! Unfortunately, no printer-friendly CSS found.

Meta Tag (viewport tag, mobile devices)

Error! The meta tag named viewport is missing.

Speed test

Server response time

The server response time is fast enough.

Loading time

1,735 ms

Table layout

Good! No nested tables found.

Number of HTTP resources

Number of source domains

Render blocking resources

The elements below are blocking the “above the fold” rendering.
List of render blocking javascript files

https://static.squarespace.com/.. /common-603a13c50fff1a925e21-min.en-US.js...
https://static1.squarespace.com/.. /site-bundle.js

List of render blocking css files

https://fonts.googleapis.com/css?family=Raleway:600,600italic,700norm...
https://static1.squarespace.com/.. /site.css?&filterFeatures=false

Speed test – Javascript

Javascript

Good! Just a few javascript files are detected on the website.

File size of all javascript files combined

2.35MB

Javascript minifying

Great! The Javascript files are minified.

Speed test – CSS

CSS

Good! Just a few CSS files are used on this website.

File size of all css files combined

454.26KB

CSS minifying

Great! The CSS elements are minified.

Speed test – Compression

Uncompressed size of the of the HTML

64.29KB

Gzip compression

Your site uses compression.

Speed test – Browser cache

Number of static resources (image, JS, CSS)

Browser cache

The browser cache is not set correctly for all elements.

URL	Duration
https://www.google-analytics.com/analytics.js	2 hours

Speed test – Images

File size of all images combined

387.24KB

Image optimisation

You can save 97.6KB (39% compression) by optimising the images below:

By lossless compressing the https://static1.squarespace.com/.. /?format=1000w you can save 35.8KB (54%) data.
By lossless compressing the https://static1.squarespace.com/.. /?format=1000w you can save 31.3KB (33%) data.
By lossless compressing the https://static1.squarespace.com/.. /?format=1000w you can save 30.4KB (34%) data.

Links

We found a total of 44 different links.
Internal links: 12
External links: 32

External links:

Link text (anchor)	Link strength
Buy On Amazon
Lynda.com
Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
https://twitter.com/toister
https://plus.google.com/+JeffToister
https://www.youtube.com/channel/UCJc6YKMAFsIfDQjcArjTEcQ
https://www.amazon.com/.. /0692842004?SubscriptionId=0ENGV10E9K9QDN...
paperback on
Amazon.com
Kindle on Amazon.com
800-CEO-READ
Jeff Toister
Customer Service Life blog
Brand-as-Business Bites
Customers That Stick
360Connext
Kaleidoscope: Delivering Innovative Service That Sparkles
Consultant
Best-Selling Author
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
How to Write a Customer Service Email
Crack the Customer Code
blogger
Be Your Customer's Hero
HDI
ICMI
What Great Brands Do
CX Journey blog
The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector
Common Sense Service: Close Encounters on the Front Lines
Turning Point Executive Search

Internal links:

Link text (anchor)	Link strength
Home
About
Buy
Praise
Welcome
Video
Tools
Events
Contact
The Service Culture Handbook
Back to Top
Privacy Policy

Website security

198.49.23.145

External hidden links

Good! No hidden external links found

Looking for eval()

Good! No eval(bas64_decode()) scripts are found

Checking for XSS vulnerability

No XSS vulnerability found

Email encryption

Good! We have not found any unencrypted email addresses.

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Icons

Favicon

Good! The website uses favicon.

Order of Heading elements on mobile by position

H1 : The Service Culture Handbook, ( 20px from top )
H1 : The Service Culture Handbook, ( 118px from top )
H3 : A step-by-step guide to getting your employees obsessed with customer service., ( 253px from top )
H2 : The Service Culture Handbook, ( 1540.65625px from top )
H3 : Every company wants employees who are obsessed with customer service., ( 1642.65625px from top )
H3 : About Jeff Toister, ( 2649.53125px from top )
H1 : Where to Buy, ( 3818.53125px from top )
H1 : Praise for The Service Culture Handbook, ( 4539.53125px from top )
H2 : Reviews, ( 4926.5625px from top )

Typos

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SEO report of serviceculturebook.com